Job Description

Job Summary:

Under direct supervision, admits patients to the hospital and reviews all required documents for completeness and appropriate signatures; types appropriate forms and assembles accurate and complete records; prepares identification armbands and admission cards; receives valuables and may assist in bed assignments.

Essential Responsibilities:

• Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
• Verifies eligibility and obtains authorization for admitting patients to the hospital. Explains admission process, hospital regulations, policies and procedures. Interviews patients or their representatives to obtain required information and makes referrals to Financial Counseling as necessary. Collects and informs patients of required co-payments/deposits as necessary. Reviews reports for coordination of benefits.
• Reviews all required documents for completeness and required signatures. Prepares patient armbands. Performs pre-admission functions for surgery and labor & delivery cases. Collaborates with nursing and other clinical departments to facilitate bed assignments for non-elective and elective admissions to the hospital.
• Processes death certificates for Kaiser Permanente members. Secures and releases patient valuables.
• Assists in Quality Improvement monitoring as necessary.
• Performs reception duties as required including but not limited to answering phones, greeting members at the front desk, and relieving other clerks for breaks and lunches as appropriate. Establishes and maintains courteous, cooperative relations when interacting with other personnel, Health Plan members and the public.
• Performs other duties as assigned by management team and/or lead admitting clerk.

Basic Qualifications:

Experience

• One (1) year cash handling experience in hospital admitting, business office or medical office setting.
• Typing 25 wpm or as required by Medical Center.
• Demonstrated ability to perform the duties and responsibilities required of an Admitting Clerk.
• Per the National Agreement, current KP Coalition employees have this experience requirement waived.

Education

• High School Diploma/GED

License, Certification, Registration

• N/A

Preferred Qualifications:

• Medical Terminology.

Notes:

• Availability of On-Call staff to be at minimum, 10 days per month to include 4 weekend shifts.
• This is an on call position, days and hours may vary.

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

• Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.

• Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.

• Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.

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