Job Description

CBS Operations Coordinator

Job ID:
Location: Main Campus - UCR
Schedule: to be determined
Category: Administrative
Salary: $66,231 - $105,862
Full/Part Time: Part time
Organization: Auxiliary Services
Department: Support Services
Application Deadline: Open Until Filled

Position Information:
UC Riverside's Campus Business Services is recruiting for a part-time Operations Coordinator. The full salary range for the Operations Coordinator is $31.72 - $50.70 per hour. However, the expected pay scale for this position is up to $41.62 per hour. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.

This part-time position will be scheduled for three (3), eight (8) hour days per week. The schedule is to be determined. Note that this is an in-person, on-campus position; remote work is not available.

Under the leadership of the Campus Business Services Director, the Campus Business Services (CBS) Operations Coordinator uses skills as a seasoned, experienced administrative operations professional to play a crucial role in supporting the daily administrative functions of CBS. This position provides comprehensive administrative and customer support across various departments, including Highlander Service Station, Mail Services, UCR Book Store, Receiving Services, Digital Print Services, Scot Surplus, and Auxiliary Design Services. The coordinator is responsible for managing escalated customer service issues, driving customer retention efforts, optimizing operational processes, and developing pricing strategies to align with departmental budgetary goals. Key responsibilities include resolving financial discrepancies, addressing vendor concerns, and ensuring the accuracy and efficiency of billing, tracking, and reconciliation processes. By consolidating responsibilities, the CBS Operations Coordinator enhances efficiency and accountability, leveraging professional expertise to deliver a responsive, engaging, and adaptable customer experience that meets the diverse needs of the campus community. Additionally, the role involves analyzing and resolving operational challenges, developing and maintaining budgets, and producing regular reports and statistical data monthly or as required.

Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff.

As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Requirements:
Educational Requirements

• Bachelor's degree in related area and/or equivalent experience/training.
  Required
  Experience Requirements
  
• 2 - 4 years of related experience.
  Required
  Special Conditions
  Special
• Must successfully complete a background check.
  Required
  Minimum Requirements
  
• Solid communication and interpersonal skills to communicate effectively with all levels of staff, both verbally and in writing.
• Ability to use sound judgment in responding to issues and concerns.
• Demonstrated ability to effectively and sensitively communicate verbally and in writing to and work collaboratively, cooperatively, and maintain professional relationships with diverse populations, including students, faculty, staff in various campus departments, and external constituents and agencies.
• Strong interpersonal skills, analytical skills, service orientation, active listening, critical thinking, attention to detail, ability to multi-task in a high volume environment, organizational skills, effective verbal and written communication skills, sound judgment and decision making.
• Ability to use discretion and maintain all confidentiality.
• Solid organizational skills and ability to multi-task with demanding timeframes.
• Strong problem-solving skills and ability to handle complex financial discrepancies and escalated customer service issues.
• Ability to work independently and as part of a team.
  Preferred Qualifications
  
• Working knowledge of common organization-specific and other computer application programs.
  Additional Information:
  Additional Information In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.
  UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
  
  
  
  • UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
    
  
  
  • UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
    
  
  
  • UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
    
  
  
  • Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
    
  
  
  • Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
    
  
  
  • UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.
  The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
  For information about our generous employee benefits package, visit: Employee Benefits Overview
  Job Description Details:
  General Information
  Job Title
  004263
  Grade
  Robert Miller III
  Supervisor
  
• 30%

• Administers a defined operational program or activities which may include some of the following functions: finance, facilities, payroll, space planning, student services, human resources, communications, informational technology or safety. Improve operational efficiency within CBS. Provide operational, administrative, and customer support to services provided to all areas of CBS including Highlander Service Station, Mail Services, Digital Print Services, Scot Surplus, Receiving Services, UCR Bookstore and Auxiliary Design Services. Conduct financial data analysis and develop standard operating procedures.
• 25%

• Gathers and analyzes financial and other resource data; prepares reports or analyses of operational activities, evaluates current and proposed services, etc. Coordinates projects including RFPs, Transact, Copier Program, Castlepress order verification/processing, R'Card and other CBS projects. Assists with the the daily operations of the UCR Card Office; issuing cards as appropriate; card account transaction management reconciliation with user depts; troubleshoots on all hardware and systems related to card operations Provides ongoing follow-up to questions and ensures compliance with public posting processes and awards.
• 20%

• Participates in the development and revision of standard operating procedures and guidelines. Coordinate customer satisfaction annual surveys & outreach. Establishes KPI's, metrics, monitors achievement and contributes to program goals related to customer satisfaction, engagement, and outreach. Gathers, analyzes and summarizes data/metrics to improve service, solicits ideas for improvements and additional service offerings and communication suggestions. Identifies patterns of feedback and develop ways to close gaps and enhance service provision. Assist with creating materials or programs for customers to understand service offerings and work flow processes.
• 10%

• Conducts trends analyses and helps develop resulting recommendations. Follows up on all miscellaneous supply ordering for Campus Business Services. Ensure that the customer experience is responsive, engaging, and adaptable to meet the diverse needs of the campus community. Assist with the operating budget for CBS as required by UC and UCR policies and procedures. Institutes methods to streamline, improve, and provide stability to the financial status of CBS; includes segregation of duties for checks and balances, implementing operational efficiencies, and rate development to meet department budgetary commitments
• 10%

• Assesses and recommends changes to maintain compliance with federal and state requirements and internal policies.
• 5%
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About University of California Riverside

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Job Tags

Hourly pay, Full time, Part time, Local area, Remote job, Worldwide, Work visa, 3 days per week,

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