Chrysler Jeep Dodge Ram, Service Manager/Shop Foreman Job at Don "K" Whitefish Chrysler Dodge Jeep Ram Chevrolet Subaru, Whitefish, MT

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  • Don "K" Whitefish Chrysler Dodge Jeep Ram Chevrolet Subaru
  • Whitefish, MT

Job Description

Come find your forever career. We are a locally owned, family-operated company that has been in operation since 1990. We proudly offer paid training, upward mobility, employee discounts, and a full package of benefits. If this sounds like something you'd enjoy, we want to hear from you! Come join our family of employees; take part in this promising career path and have the chance to serve our customers. We are currently seeking a dedicated, versatile, and highly motivated individual to join our team in a combined role of Shop Foreman and Service Manager. This position will be essential to the smooth and efficient operation of our service department, overseeing both the technical and customer service aspects of the shop. Position Overview: In this unique and dynamic role, you will be responsible for leading and managing a team of mechanics while also overseeing day-to-day operations and ensuring excellent customer service. The ideal candidate will have strong technical expertise, leadership skills, and the ability to manage both shop performance and client relations effectively. Key Responsibilities: Shop Foreman Duties:

  • Supervise and lead a team of technicians, ensuring efficient work flow and high-quality repairs.
  • Schedule and assign jobs to technicians based on skill level and availability.
  • Oversee vehicle repairs, maintenance, and diagnostics to ensure work meets safety and quality standards.
  • Train and mentor junior technicians, offering guidance and support to enhance their skills.
  • Manage inventory of tools, parts, and equipment, ensuring proper maintenance and availability.
  • Ensure the shop is operating in compliance with all safety regulations and industry standards.
Service Manager Duties:
  • Provide exceptional customer service by interacting with clients, addressing their concerns, and providing timely updates on service progress.
  • Oversee service scheduling, ensuring timely completion of jobs while balancing customer expectations and shop capacity.
  • Develop and implement service procedures to improve operational efficiency.
  • Handle customer billing, invoicing, and service quotes in a clear, transparent manner.
  • Collaborate with the management team to ensure the service department’s profitability and growth.
  • Resolve customer complaints or concerns promptly, maintaining customer satisfaction and loyalty.
Qualifications:
  • Proven experience as a shop foreman or similar leadership role in the shop.
  • Strong knowledge of vehicle repair, diagnostics, and maintenance procedures.
  • Excellent leadership and team management skills.
  • Previous experience in customer service, with the ability to communicate effectively with clients.
  • Strong organizational and multitasking skills, with the ability to manage time and priorities.
  • Exceptional problem-solving abilities.
  • Knowledge of shop safety regulations and industry standards.
  • High school diploma or equivalent; relevant certifications in automotive repair preferred.
  • Ability to handle administrative tasks related to service management, such as scheduling, invoicing, and customer communication.
Working Conditions/Physical Requirements: Candidate must be able to move about the complex in all weather conditions. Extended working hours may be required, which may include working at nighttime or weekends. Don “K” is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace. Candidates must be able to pass a drug screening that tests for all substances excluding THC or prescribed medication and background check. Benefits:
  • Paid Vacation and Paid Personal Leave
  • Paid Holidays
  • Medical, Dental, Life, Vision and Disability Insurance
  • Employee Discount
  • 401 (K) Retirement Plan Match
  • Family Friendly Work schedules
  • Employee Discounts on Services
  • Great work environment
  • Excellent Advancement Opportunities

Job Tags

Holiday work, Full time, Night shift, Weekend work,

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