Customer Experience Coordinator Job at An Epic Adventure, New York, NY

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  • An Epic Adventure
  • New York, NY

Job Description

Key Responsibilities:

  • Work closely with clients to understand their vision and goals for group events such as destination weddings, family reunions, corporate retreats, and group vacations.
  • Manage all logistics for group bookings, including accommodation, transportation, excursions, and event planning.
  • Serve as the main point of contact for clients and attendees, ensuring a seamless experience from initial consultation to the events completion.
  • Coordinate with vendors, hotels, transportation services, and event planners to ensure all elements align with client expectations.

  • Handle any changes, cancellations, or challenges, while keeping the group travel event on track.

  • Provide customized recommendations for destinations, venues, and activities tailored to each groups unique needs.

  • Track budgets, contracts, and payments to ensure events are executed within budget and timelines.

  • Maintain excellent communication and relationships with clients, delivering world-class customer service at every step.

Qualifications:

  • Exceptional organizational skills and ability to juggle multiple bookings and timelines simultaneously.

  • Strong interpersonal and communication skills, with an emphasis on client service.

  • Experience in managing group bookings for events such as weddings, conferences, and large-scale itineraries.

  • Ability to problem-solve under pressure and maintain professionalism in high-stress situations.

  • Proficiency in CRM systems and event management software.

  • 18 or over and authorized to work in the US, UK, or Australia.

Benefits:

  • Flexible, remote working environment.

  • Perks and discounts for personal use.

  • Opportunity to plan and experience group adventures to unique destinations.

  • Professional development and access to exclusive industry resources.

  • Training provided.

Job Tags

Remote job, Flexible hours,

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