Dental Scheduling Coordinator-Patient Ex... Job at Neighborhood Dental, Tea, SD

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  • Neighborhood Dental
  • Tea, SD

Job Description

Job Description

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Scheduling Coordinator/Patient Experience Expert

Neighborhood Dental inTea, SD is looking for you! As we grow, we are seeking an outgoing, friendly, motivated and customer-oriented professional with a great attitude in the Dental field. The right candidate must have exceptional customer service skills and a passion for helping patients. The person we are looking for needs to be a team player who is self-motivated, hardworking, willing to learn, and can multitask!

Primary Responsibilities:
  • Outstanding mind for multitasking and Scheduling multiple columns in a busy Dental clinic!
  • Providing excellent customer service to all patients
  • Bringing a positive and professional atmosphere for patients and team members
  • Actively monitoring schedule to ensure providers meet daily goals
  • Ensuring team is adhering to established protocols for patient follow-up
  • Answering incoming calls to meet patient need
  • Making outgoing calls, sending emails, and text messages regarding appointments
  • Scheduling appointments for checkups and dental treatment
  • Checking/responding to office voicemails, emails, and text messages
  • Checking and responding to appointment requests via online scheduling platform and Social Media
  • Updating and maintaining various reports for accurate data entry
  • Practicing HIPAA and maintaining compliance
  • Encouraging and training new team members, empowering them to succeed
  • Working with other professionals in your department to continually improve and develop the role
  • Attending regularly scheduled department meetings
  • Confirming appointments
  • Verifying pre-medications
  • Checking patients in and out
  • Collecting payment at the time of service and patient payment entering
  • Updating patient records when checking in patients by ensuring phone, address, and insurance are current
  • Scanning patients’ Identification, insurance card(s), and paperwork
  • Assisting patients in scheduling with specialists, if needed
  • Creating and submitting accurate dental claims
  • Monitoring and maintaining patient common areas, ensuring they are clean and presentable
  • Verifying patients’ dental insurance benefits and updating plan information

Ideal candidates will have the following experience:
1 year minimum Dental front office experience
Multi-line phone proficiency
Knowledge of Dental terminology
Dentrix software knowledge experience!

Applicant Qualification Considerations:

  • How many years of customer service in a health related field experience do you have?
  • How many years of dental experience do you have?
  • What is the highest level of education you have completed?
  • Are you willing to undergo a background check, in accordance with local law/regulations?

Job Type: Full-time

Pay Rate: $19.00 - $22.00/hourly

Benefits:

  • 401(k) with employer match
  • FREE Dental coverage
  • UMR Health Insurance
  • PTO-Paid Time Off
  • Paid Holidays OFF
  • Vision insurance options
  • Uniform reimbursement
  • Aflac Options

Schedule:

  • Monday to Friday at Neighborhood Dental in Tea, SD

Experience:

  • Customer service: 1 year (Required)

Job Tags

Hourly pay, Holiday work, Full time, Local area, Monday to Friday,

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