Job Description

Job Description

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Scheduling Coordinator/Patient Experience Expert

Neighborhood Dental inTea, SD is looking for you! As we grow, we are seeking an outgoing, friendly, motivated and customer-oriented professional with a great attitude in the Dental field. The right candidate must have exceptional customer service skills and a passion for helping patients. The person we are looking for needs to be a team player who is self-motivated, hardworking, willing to learn, and can multitask!

• Outstanding mind for multitasking and Scheduling multiple columns in a busy Dental clinic!
• Providing excellent customer service to all patients
• Bringing a positive and professional atmosphere for patients and team members
• Actively monitoring schedule to ensure providers meet daily goals
• Ensuring team is adhering to established protocols for patient follow-up
• Answering incoming calls to meet patient need
• Making outgoing calls, sending emails, and text messages regarding appointments
• Scheduling appointments for checkups and dental treatment
• Checking/responding to office voicemails, emails, and text messages
• Checking and responding to appointment requests via online scheduling platform and Social Media
• Updating and maintaining various reports for accurate data entry
• Practicing HIPAA and maintaining compliance
• Encouraging and training new team members, empowering them to succeed
• Working with other professionals in your department to continually improve and develop the role
• Attending regularly scheduled department meetings
• Confirming appointments
• Verifying pre-medications
• Checking patients in and out
• Collecting payment at the time of service and patient payment entering
• Updating patient records when checking in patients by ensuring phone, address, and insurance are current
• Scanning patients’ Identification, insurance card(s), and paperwork
• Assisting patients in scheduling with specialists, if needed
• Creating and submitting accurate dental claims
• Monitoring and maintaining patient common areas, ensuring they are clean and presentable
• Verifying patients’ dental insurance benefits and updating plan information

Ideal candidates will have the following experience:
1 year minimum Dental front office experience
Multi-line phone proficiency
Knowledge of Dental terminology
Dentrix software knowledge experience!

Applicant Qualification Considerations:

• How many years of customer service in a health related field experience do you have?
• How many years of dental experience do you have?
• What is the highest level of education you have completed?
• Are you willing to undergo a background check, in accordance with local law/regulations?

Job Type: Full-time

Pay Rate: $19.00 - $22.00/hourly

Benefits:

• 401(k) with employer match
• FREE Dental coverage
• UMR Health Insurance
• PTO-Paid Time Off
• Paid Holidays OFF
• Vision insurance options
• Uniform reimbursement
• Aflac Options

Schedule:

• Monday to Friday at Neighborhood Dental in Tea, SD

Experience:

• Customer service: 1 year (Required)

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