Job Description

Director of Housekeeping

The Director of Housekeeping will lead the housekeeping team in maintaining the highest standards of cleanliness guest satisfaction and efficiency at Fairmont Century Plaza. In this role you will oversee all housekeeping operations ensuring that every guest experience reflects our commitment to luxury and service excellence. You will play a key role in managing and mentoring your team maintaining department budgets and driving operational improvements.

What you will be doing:

• Lead inspire and develop the Housekeeping team ensuring high performance and a strong sense of teamwork
• Ensure all guest rooms public areas and backofhouse spaces are impeccably maintained and meet brand standards
• Follow detailed cleaning standards as set through our ALL Safe Stay Well Forbes Leading Quality Assurance and Accors brand standards
• Collaborate with other departments to ensure seamless communication and smooth operations across the property
• Oversee recruitment training and performance management within the Housekeeping department
• Manage department budgets and expenses including labor costs supplies and equipment needs
• Ensure compliance with safety sanitation and cleanliness standards in all areas of responsibility
• Develop and implement innovative service initiatives to continuously elevate the guest experience
• Uphold the principles of the Local 11 Collective Bargaining Agreement (CBA) ensuring fair treatment scheduling based on seniority and compliance with labor agreements

Qualifications :

Your experience and skills include:

• A minimum of 3 years of Director of Housekeeping experience is required preferably within luxury hotels
• Bachelors degree and/or Hotel Management degree an asset
• Strong ability to manage teams effectively with a focus on coaching and mentoring employees
• Exceptional organizational skills with the ability to manage multiple priorities and timelines
• Expertise in budgeting and financial management within a hotel setting
• Knowledge of CBA compliance and experience managing unionized teams is preferred
• Fluent in spoken and written English; additional languages such as Spanish are an asset

Remote Work :

No

Employment Type :

Fulltime

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