Job Description

The Facilities Manager is directly responsible for the maintenance, upkeep and repair of the resort’s buildings and surrounding grounds, including supervision of building maintenance crews, custodial/housekeeping staff, and grounds maintenance workers. As a customer focused organization, a crucial part of each employee’s job is to get and keep guests.

  ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Maintains exceptional level of cleanliness in all public resort facilities. Ensure that facilities are safe at all times and secured at close of business.
• Delegates responsibilities, motivates and leads direct reports to achieve goals and objectives.
• Maintains and enhances a guest focused culture in all areas of responsibility.
• Coordinates daily preparation of facilities for public. Coordinates cleaning and setup of function areas prior to special events, as well as post-event breakdown.
• Monitors the maintenance and upkeep of resort facilities through daily and weekly inspection reports.
• Hire, motivate, evaluate, and direct staff to ensure adequate guidance and resources to achieve established business goals and objectives. Ensure all employees receive the training, support, guidance, feedback and resources necessary for success.
• Ensures all necessary repairs are completed in a timely manner following spring & fall inspections.
• Ensures all resort steps/walkways and parking areas are cleared of snow and treated with sand and/or salt in a timely manner. Inspects areas daily for hazards and records all maintenance and treatment in appropriate maintenance log.
• Assists with maintaining buildings and grounds budgets, including monitoring all aspects of expenses including labor and materials.
• Assists with solicitation of bids for maintenance or repair projects when necessary. Complete requisitions for and ensure payment to subcontractors in a timely manner.
• Work closely with Events department and Centerplate on set up for special events and functions.
• Assists with other general maintenance and special projects, as necessary.
• Work closely with Events department and Centerplate on set up for special events and functions.
• Is familiar with state and federal environmental standards and OSHA regulations.
• Understands corporate and resort specific policies and procedures.
• Contribute to team effort by participating in job sharing, assuming responsibility for the cleanliness of the resort and safety of guests and employees; participating in safety meetings; accepting diverse assignments; maintain a positive and friendly attitude and demeanor in all internal and external interactions.\]Meet service level objectives and department goals as set forth by immediate supervisor.
• Flexible working hours including weekends, holidays, mornings and evenings.

  SUPERVISORY RESPONSIBILITIES

Manage 1 to 5 subordinate employees in Facilities department along with overseeing housekeeping supervisor and staff of 2 to 6 people. Responsible for the overall direction, coordination, and productivity of these units. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

SCHEDULING

The Facilities Manager a full-time position requiring a minimum of 40-45 hours per week. Hours may vary depending on the season and business volume. The typical schedule consists of 5 days a week, 8-9 hours per day, between 7 a.m. and 9 p.m. Weekend, holiday, and vacation week availability is required, along with 24-hour on-call duties. During peak business periods, functions, and special events, evening hours may be extended.

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