Helpdesk Support Specialist Job at BITHGROUP Technologies, Baltimore, MD

NnhzR0RYMUtHRUoxblZGdG13MzBxVzg9
  • BITHGROUP Technologies
  • Baltimore, MD

Job Description

Company Summary: We are a well established, and growing technology firm that provides cutting-edge services to businesses across the country. We are committed to delivering top-quality customer service and innovative solutions to our clients. We are currently hiring a Helpdesk Support Specialist to join our team and provide outstanding helpdesk support to our clients.

Position Summary: The Helpdesk Support Specialist will be responsible for providing first-level technical support to clients via deskside, phone, email, or chat. This person will help troubleshoot technical issues, provide guidance on problem resolution, and escalate issues when necessary. The ideal candidate is a friendly and patient problem-solver with excellent communication skills, strong technical knowledge, and a passion for helping others.

NOTE: This is a hybrid/local position. 100% Remote Candidates Will Not Be Accepted

Key Responsibilities:

  • Provide technical support to clients by answering phone calls, emails, or chats in a timely and friendly manner
  • Provides telephone and to users in the areas of directories, standard Windows desktop applications, and application
  • Identify and troubleshoot technical issues
  • Provide guidance on problem resolution
  • Escalate issues to senior team members when necessary
  • Log all support requests in our ticketing system
  • Maintain knowledge base of common issues and resolutions
  • Provide excellent customer service by building rapport with clients and ensuring their needs are met
  • Work collaboratively with other team members to ensure client satisfaction
  • Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.

Qualifications:

  • Bachelors Degree or higher in a technical field 7+ years of experience in helpdesk support or a related role
  • Strong technical knowledge of computer software and hardware
  • Excellent written and verbal communication skills
  • Ability to multitask and prioritize effectively in a fast-paced environment
  • Friendly and patient demeanor with a passion for helping others
  • Ability to work independently and as part of a team
  • Familiarity with ticketing systems and knowledge bases is a plus

Specialized Experience: At least five (5) years comprehensive knowledge of PC operating systems, e.g., DOS, Windows, as well as work on a help desk. Demonstrated ability to effectively communicate orally and in writing and to have a positive customer service attitude.

This is a full-time position with benefits, including health insurance and a retirement plan. If you are a dedicated, customer-focused professional with a passion for technology, we encourage you to apply for our Helpdesk Support Specialist role today!

Job Tags

Full time, Local area, Currently hiring,

Similar Jobs

Purple Turtle Pediatric Therapy

Occupational Therapist - Early Intervention Job at Purple Turtle Pediatric Therapy

 ...work with Purple Turtle! We are looking for the perfect occupational therapist to work with early intervention and school aged children. Sessions...  ...Occupational Therapy License in CO (Required). Willingness to travel: 25% (Preferred). Work Location: On the road.... 

Fresenius Medical Care Holdings, Inc.

Registered Dietitian Job at Fresenius Medical Care Holdings, Inc.

 ...meetings, and others as applicable. Consults with FMS Corporate Dietitian regarding nutrition concerns as needed. Maintains and...  ...patients, facility staff and physicians. The position requires travel between assigned facilities and various locations within the community... 

AECOM

Senior Elevator Engineer Job at AECOM

 ...Vertical Transportation Engineer will design, develop, and review drawings and submittals on vertical transportation projects (elevators, escalators, and moving walkways). This professional will adapt and modify design features and operational methods to meet a variety... 

Insight Global

Claims adjuster Job at Insight Global

Job Description Investigates, evaluates, disposes and settles the most complex claims and highest exposures with minimal supervision. Includes the investigation, determination and evaluation of coverage, liability and damages, and the setting of proper reserves. ...

Lakeside School

Upper School Counselor Job at Lakeside School

 ...adolescents and mental health services in schools Requirements: # An advanced degree in counseling, school counseling, psychology, school psychology, or social work. A mental health license or being license-eligible is preferred. # Training and experience...