Job Description

POSITION DUTIES AND QUALIFICATIONS 

SUMMARY OF DUTIES:

Administers the delivery of human resource management services to departments and employees. Directs human resources staff in the areas of staffing, classification, compensation, central records management, training, policy and law interpretation, and employee relations. Develops partnerships with management, departments and employees.

DUTIES AND RESPONSIBILITIES:*

Position Specific Summary

The Human Resources Administrator for Shared Services position at the City of Tucson’s Human Resources Department manages a team of HR Managers providing direct HR support to various divisions including City Core Services, Environmental & General Services, Housing & Community Development, Parks & Recreation, Transportation & Mobility, and Water Departments. The HR Administrator is directly accountable for leading, overseeing, day-to-day administration, and continuous improvement of designated HR functional areas including, but not limited to, talent acquisition, talent management, classification and compensation, employee and labor relations, and varied HR services. 

This role develops and establishes a strategic approach to human capital management and works to create consistent application across the City’s departments. It is responsible for developing division strategies, plans, and goals; developing and implementing unit policies, processes, procedures, and programs to ensure appropriateness and consistency. This role helps to develop, recommend, and interpret the City’s rules and policies; ensures appropriate application of HR support; and manages vendor relations, activities, and systems, where and when applicable.

Work is performed under the supervision of the Deputy Director.

This position exercises supervision over Human Resources Shared Services personnel. 

 

Duties and Responsibilities

• Provides leadership and oversight of designated area(s) and functions within Human Resources Shared Services. Work with peer HR Administrators to ensure consistency, resolve problems, coordinate efforts and help build positive culture of consistent improvement and staff accountability. Develop mechanisms for measuring success and tracking key performance metrics. Assist in investigating and resolving personnel-related issues. Develop and propose policies, processes, and procedures ensuring appropriate and consistent. Monitor and evaluate programmatic and operational effectiveness making ng necessary changes for improvement. Collaborate with HR leaders and other internal stakeholders to develop and implement strategies to reduce litigation risk. Establish, collect, and report appropriate metrics to ensure the efficiency and effectiveness of HR Shared Services.

• Provide leadership, direction, inspiration, mentorship, coordination, and training/development to staff. Initiates task assignments, workload management, and resolve daily operational problems. Coordinates training, evaluations, resolving conflict, authorizing leave, corrects performance, and building a productive work environment. Establishes performance standards, assesses performance, counsels, and evaluates performance of assigned personnel. Supervises first-level managers.

• Act as a subject matter expert in various human resources functions. Consult, recommend, and provide guidance in human resources policies, procedures, and laws in relation to designated area(s) and functions. Provides interpretation, information, and advice regarding city policies and procedures, labor agreements, Arizona Revised Statutes, Civil Service, City Charter, City Code, Administrative Directives, Department policies, and other rules and regulations that impact the city. Ensure adherence to internal controls and external requirements including regulatory compliance. Work with HR Leadership and the City Attorney’s Office on potentially litigious issues.

• Assist HR Leadership in providing strategic problem-solving, innovative leadership, planning, and guidance for designated area(s) and functions. Use key performance metrics and priorities outlined by leadership to coordinate and apply resources (staff, time, training, materials, etc.) to meet goals. Develop and modify procedures and processes to promote efficiency and efficacy. Provide input toward strategic and programmatic leadership. Assist in developing and implementing the overall strategic initiatives relative to all functional areas of human resources. Develop cooperation and collaboration across a wide spectrum of constituencies, internally and externally. Ensure timely and accurate communications is disseminated vertically and/or horizontally across the unit(s). Serve as a member of the HR Management Team and provide strategic leadership for Shared Services and related HR functions.

• Recommend, implement, and evaluate improvements in HR processes and practices. Identify systematic inefficiencies across the organization related to HR services and partners to creatively solve operational issues. Create, review, and approve standard operating procedures and policies for HR use. Review business processes, systems, or other changes that might impact existing workflows and recommend methods to optimize and improve efficiencies. Create, optimize, and support implementation of processes which link closely to system workflows. Participate in cross-functional teams to resolve complex issues related to workflows or other complex processes, and/or lead discussions with business and operational leaders to analyze needs. Determine how these workflows will impact existing staffing and routinely refresh and monitor flows recommending optimal change management processes. Implement processes and practices that adapt quickly to changing organization, business needs, and other demands. Find most efficient way to mobilize and organize the Shared Services division while working with peer HR Administrators.

• Develop, lead, organize, and coordinate special programs and projects. Develop and provide formal training in areas of expertise. Maintain knowledge on current human resources development and practices, including any applicable changes to rules and regulations. Provide backup support to HR staff as needed. Take lead on coordinating new City and HR initiatives and programs. Monitor programs and projects as they relate to HR goals. Collaborate on recognized problem areas providing research and corrective recommendations. Assist with development and execution of area goals and objectives by researching information, compiling statistics, gathering, computing, and analyzing collective data. Prepare special reports, summaries, or replies to inquiries, research and prepare background information for presentations, articles and publications. Research and assist in implementing "best practices" internally and with the City of Tucson. 

• Performs all other duties and tasks as assigned.

Working Conditions

Mostly office environment.

* All duties, responsibilities listed are subject to change. 

MINIMUM REQUIRED QUALIFICATIONS:

Education:

Bachelor's degree

Work Experience:

Five (5) years of directly related experience

License: 

Any combination of relevant education and experience may be substituted on a year-for-year basis.

ADDITIONAL MINIMUM REQUIRED QUALIFICATIONS:

Education:

Bachelor's degree

Work Experience:

-Five (5) years of directly related experience

License/Certifications:

Languages:

PREFERRED QUALIFICATIONS:

Professional certification from a recognized human resource association.

ADDITIONAL POSITION INFORMATION:

Position Title:

Human Resources Administrator

To view the full job profile including classification specifications and physical demands click here .

Department Name:  

Human Resources Department

Department Link:  

Recruiter Name:

Liliana Almeraz

Recruiter Email:

ccs_hr@tucsonaz.gov

FTE%:

100

FLSA:

Exempt

Position Type:

Regular

  COMPENSATION & BENEFITS 

Full Hourly Range: $42.80 - 73.83 USD

The Full Hourly Range reflects the City of Tucson's pay range at the time of posting. The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

The City of Tucson offers a generous benefits package for benefit-eligible positions.The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings.

With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours.

You can learn more about our benefits at

POSTING INFORMATION 

Posting Close Date: 

Applicants must submit their completed application by 11-16-2024 at 11:59 p.m. MST

APPLICATION INSTRUCTIONS

Please see the special application instructions below and follow the directions for applying to this position.

Special Instructions:

Physical and lifting abilities/requirements are determined by position and are included in the position description.

Background Check: This position has been designated to require a criminal background check. 

CITY OF TUCSON IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER and does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD). Click for more information from ACRD about employment discrimination and how to file a complaint with ACRD  

The City of Tucson employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services. 

The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at EmployeeLeaves@tucsonaz.gov or 520-791-2619.

City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer. 

Questions? If you need assistance applying for any position, please contact recruitment@tucsonaz.gov or ccs_hr@tucsonaz.gov or 520-791-4241​.

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