Aroma360 is a boutique Scent Marketing and Branding company that specializes in providing the highest-quality essential oil-based scenting solutions to businesses and individuals all around the world. As the only full-service scent company, Aroma360 guides clients from concept and development to strategic implementation while priding themselves on exceptional customer service every step of the way. Aroma360 is continuously raising the bar for healthy scenting solutions in the industry!
We are looking for a talented IT Help Desk Technician to join our growing team. As a IT Help Desk Technician , you will be responsible for troubleshooting and resolving IT service issues and providing help desk support. You will also assist with technical planning, documentation, and delivery. As an integral part of our team, you will play a crucial role in delivering optimal technology solutions to end users.
** This position is on-site in our Miami office.
Responsibilities:
• Provide desktop support to users in Miami offices, as well as remote support to staff working from home or other sites.
• Address issue tickets involving hardware, software, and networking issues, and assist in provisioning of accounts and credentials for new users.
• Assist users with setup, configuration, and usage of applications, peripherals, and web-based services.
• Configure and troubleshoot networking infrastructure, including routers, switches, Wi-Fi APs, and physical cabling.
• Set up phone extensions and configure call flows in our VoIP system.
• Create and update baseline OS install images for workstations.
• Keep track of equipment inventory and advise IT management of needed repairs, RMAs, and purchases.
Qualifications:• Associate's degree (A. A.) or equivalent from a two-year college or technical school; or three years related experience and/or training; or equivalent combination of education and experience.
• 3 to 5 years of proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.
• Hands-on experience supporting Windows and MacOS in a professional setting; Linux experience is a plus.• Familiarity with best practices for information security.
• Knowledge of Office365, Salesforce, and VoIP systems.
• Strong ability to diagnose technical problems and implement effective resolutions.
• Strong communication skills, including the ability to provide clear step-by-step instructions to non-technical staff, work with vendors on issue escalations, and communicate technical detail effectively with the IT team.
• Familiarity with video surveillance and access control systems is a plus.
• ITIL, A+, and/or Network+ certifications are a plus.
• Experience assembling, repairing, and upgrading PCs
Joining our team comes with a range of exciting benefits to support your health, well-being, and professional growth, including:
Our organization is an equal opportunity employer and does not discriminate against any candidate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected characteristics. We are committed to promoting diversity, equity, and inclusion in our workplace and welcome candidates from all backgrounds to apply for any open positions.
...link to reserve a time for an Interview. Come join our team and love what you do! We are currently hiring a full time Licensed Creative Arts Therapist for Fremont Hospital! The Licensed Creative Arts Therapist will provide therapeutic services to patients...
Albuquerque Tour Guides: History & Haunts! (Part-Time, Permanent) Do you love Albuquerque's Old Town, its history, and maybe even a little mystery? Are you outgoing, energetic, and love sharing stories with others? Abq Tours is seeking passionate individuals to join...
...Job Description We are looking for Psych RN for an immediate opening in Enid, Oklahoma. You should have 1-2 years of recent experience in your specialty and a willingness to be flexible and adaptable in new environments. Travel Nurses, Inc. (TNI) offers our traveling...
Job Summary:The Center Manager / Notary Public at The UPS Store #1603 in Riverside, California is a full-time, hourly customer service position. This individual will serve as the primary point of contact for all customers at the store and will also be responsible for providing...
...skills. Must have reliable transportation and be able to work weekends at fairs festivals and home shows in and around the Jacksonville area. This is a... ...our product and securing sales leads for our team. Hourly pay + bonus based on quality appointments. Essential Duties...