IT Help Desk Technician Job at Panorama Distribution, Santa Clara, CA

NGg0SENubFBHVVIwblZKaG5BNzFyMlRq
  • Panorama Distribution
  • Santa Clara, CA

Job Description

About Us

Panorama Distribution is a forward-thinking company dedicated to empowering small to medium-sized businesses through innovative solutions and products. Our team is passionate about addressing the unique challenges our clients face in the competitive marketplace. As we expand our capabilities, we are seeking a skilled IT Help Desk Technician to join our support team. In this role, you will be the first point of contact for our employees when they encounter technical issues, providing essential support to ensure smooth and efficient operations.

Responsibilities

  • Respond to technical support requests from staff, both in-person and remotely, and provide troubleshooting assistance.
  • Diagnose hardware and software issues, and implement solutions to resolve them in a timely manner.
  • Install, configure, and maintain computer systems, networks, and related equipment.
  • Document issues and resolutions in the help desk ticketing system, ensuring a clear history of support requests.
  • Assist in the onboarding of new employees by setting up their workstations and providing initial training on IT systems.
  • Monitor and maintain IT inventory, including software licenses and hardware supplies.
  • Collaborate with other IT team members to identify and implement process improvements and upgrades.

Requirements

  • Proven experience as an IT Help Desk Technician or in a similar technical support role.
  • Strong knowledge of computer systems, mobile devices, and other technology-related products.
  • Familiarity with operating systems, network configurations, and troubleshooting techniques.
  • Excellent problem-solving skills and the ability to communicate technical information effectively to non-technical users.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and manage multiple tasks in a fast-paced environment.
  • Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar are a plus.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources
  • Stock Option Plan

Job Tags

Holiday work, Full time, Temporary work, Remote job,

Similar Jobs

BlackRock

Analyst marketing strategy Job at BlackRock

 ...About This Role The AIB Marketing team at BlackRock is seeking a driven and highly motivated Analyst to support the implementation of marketing activations and campaigns targeted to the Institutional Client Segment. This role involves supporting key marketing activations... 

Marietta Drapery and Window Coverings co INC

Window Covering Installer Job at Marietta Drapery and Window Coverings co INC

 ...We are a supplier of Window coverings for the multi-housing industry. You will be trained on the proper way to install Blinds and Shades in mostly new Construction Jobs. A clean driving record is a must along with being able to work with drills and other hand tools.... 

J R Lee Security

Unarmed Security Officer Job at J R Lee Security

**Job Title: Unarmed Security Officer** Looking for:: Unarmed Security Officers ***IMMEDIATE HIRING AVAILIABLE!!!!******Several Open shifts available******Must have your PERC*****Overview:** As a Security Officer with our team, you'll play a... 

CROSSMARK

Retail Merchandiser Job at CROSSMARK

 ...energetic, creative individual to execute a variety of merchandise and product services at major retailers near you. Enjoy a part-time, flexible schedule while...  ...and 50lbs on occasion.~ Reliable transportation and the ability to travel to multiple stores per day.... 

National Testing Network

Police Officer-BARBERTON POLICE DEPARTMENT Job at National Testing Network

 ...wage is based on factors such as OPOTA Certification, academic qualifications (Bachelor's or Associate Degree in Criminal Justice), and prior full-time experience as an Ohio certified peace officer. Benefits: Medical, dental, vision, prescription coverage Life...