It support specialist Job at Top Prospect Group, Attleboro, MA

N3g0QkRINUlHa044bTFOaG5nYnlxV2Zs
  • Top Prospect Group
  • Attleboro, MA

Job Description

We are looking for a dedicated and skilled IT Support Specialist to join our dynamic IT team on a long term contractua; basis. The ideal candidate will have strong expertise in Windows operating systems , Active Directory , and software troubleshooting. If you excel at providing technical support and enjoy solving complex issues, we want you on our team!

Key Responsibilities:

  • Provide Tier 1 and Tier 2 technical support for Windows OS, Active Directory, and software-related issues to end-users both on-site and remotely.
  • Perform user account management in Active Directory, including creating, modifying, and disabling user accounts, as well as managing group memberships and permissions.
  • Troubleshoot and resolve issues related to Windows operating systems (Windows 10, 11)
  • Assist users with software installations, updates, and configurations , ensuring compatibility and functionality.
  • Conduct regular system maintenance tasks, including updates, patches, and performance optimizations for desktops and laptops.
  • Support Microsoft Office 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
  • Diagnose and resolve network-related issues, including connectivity problems, DNS, DHCP , and printer configurations.
  • Manage and maintain endpoint security tools (antivirus, anti-malware)
  • Create and maintain detailed documentation of processes, common issues, and resolutions.
  • Collaborate with other IT team members on projects , such as system upgrades, migrations, and deployments.

Qualifications:

  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • 2+ years of experience in IT support, desktop support, or a similar role.
  • Strong expertise in Windows operating systems (Windows 10, 11) and Windows Server environments.
  • Proficient in Active Directory administration, including user and group management, GPO, and OU structure.
  • Experience with Office 365 administration and troubleshooting.
  • Familiarity with remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop).
  • Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
  • Strong software troubleshooting skills with a variety of applications, including common business and productivity software.
  • Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment.
  • Strong communication skills , with the ability to explain technical concepts to non-technical users.
  • CompTIA A+ , Network+ , or Security+ certification is a plus.

Preferred Skills:

  • Experience with PowerShell scripting for automation and system administration tasks.
  • Familiarity with IT service management tools (e.g., ServiceNow, Jira, Zendesk).
  • Understanding of endpoint management tools (e.g., Microsoft Intune, SCCM).
  • Experience with backup solutions and disaster recovery processes.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Report this job
  • Dice Id: 10415428
  • Position Id: 8463980

Job Tags

Remote job,

Similar Jobs

Financial Independence Group, LLC

Internal Wholesaler Job at Financial Independence Group, LLC

Internal Wholesaler Institutional Channel WHO WE ARE: Financial Independence Group is one of the nations largest Finance and Insurance Marketing Organizations (FMO & IMO) supplying products and services to financial professionals in all 50 states. We believe...

USA DeBusk, LLC

Vacuum Truck Operator - Class B CDL Job at USA DeBusk, LLC

 ...Reports to: Supervisor / Project Manager / Operations Manager Sign-On Bonus of $1,000.00...  ...cleaning, PEPTM polymer extraction service, vacuum services, tank cleaning, degassing/vapor...  ...Summary/Objective: The Vacuum Truck Operator will perform a wide range of physical... 

MCT Express, Inc.

First Responder / Ambulance Driver Job at MCT Express, Inc.

 ...and Responsibilities: Provides emergency and non-emergency ambulance operations in conjunction with a partner, demonstrates excellent...  ...Requirements: Must be at least 21 years of age Hold a valid Florida driver license for a minimum of 3 years Less than 3 points on... 

ExecRecruitment

GIS Technician Job at ExecRecruitment

 ...top talent and support professional growth. One of our direct clients is actively seeking aGIS Technician to join their team. Job Title:GIS Technician Location: Remote Duration: 6 months+ extension Job Duties The duties of a GIS Technician include, but... 

Hidden Talent Bee

Female Model Job at Hidden Talent Bee

About Us: Hidden Talent Bee is a premier agency specializing in adult modeling, dedicated to celebrating and showcasing diverse and bold forms of expression. We are a dynamic team passionate about pushing boundaries and redefining beauty standards in the adult industry...