Job Description

JOB SUMMARY

The IT Support Technician is a technically minded project coordinator and IT support specialist responsible for managing multiple IT projects simultaneously. This role plays a key part in supporting existing clinics while also facilitating and driving CityVet’s expansion and growth. Strong organizational skills and attention to detail are essential for successfully managing IT operations across multiple locations.

This position collaborates closely with the Technology Team, vendors, interdepartmental stakeholders, and IT Leadership to develop and implement solutions for technology-related issues, inquiries, and projects. The IT Support Technician has a significant impact on both the day-to-day functionality of IT systems and long-term growth initiatives. This role is based at our  Home Office in Dallas with flexibility to work-from-home on designated days.

RESPONSIBILITIES & DUTIES 

• Serve as the primary IT contact for troubleshooting tickets submitted through the company’s ticketing system, addressing technical issues at various locations.
• Provide remote technical support via phone and virtual channels for nearly 60 locations across multiple markets, including assistance with desktops, phones, software, websites, and proprietary applications.
• Assist with project coordination by managing assigned tasks, organizing initiatives, and ensuring timely completion of department projects.
• Support testing and quality control for proprietary software, internal systems, and external vendor applications to ensure optimal functionality and effectiveness.
• Collaborate with IT Leadership to support overall team goals and contribute to the organization’s technology initiatives.
• Assist with the deployment and technical setup of new clinic locations as needed.
• Be available for occasional after-hours and weekend support for urgent issues or project-related work.
• Complete additional tasks and responsibilities as assigned by the supervisor.

CAREER DEVELOPMENT

• Senior IT Specialist

• IT Manager

• QUALIFICATIONS & SKILLS

  • Extremely detail oriented with strong project management, timeline, and reporting skills 
  • Great interpersonal skills and the ability to work with technical and non-technical personnel

• Experience with quality assurance of technical processes and procedures 

• Extremely web, internet, and “app” savvy

• Knowledge of IT networking, IP structure, web, systems architecture, and standards 

• Strong knowledge of Excel, Word, and documentation processes 

• Unwavering interpersonal skills

• Displays critical thinking ability and active listening skills

• Strong verbal and written communication abilities

• Maturity, good judgment, and professional demeanor

• Self-driven, takes the initiative, working with minimal supervision and direction

• Ability to demonstrate and uphold CityVet's core values. 

QUALIFICATIONS & SKILLS (DESIRED BUT NOT REQUIRED) 

• Linux/UNIX systems administration experience (installation and support) 

• Firewall and VPN administration and support 

REQUIREMENTS 

• 1+ years’ experience working with technology and project management. 

• Reliable transportation for travel to and from Home Office

• Ability to lift 50 lbs. to waist height occasionally 

• Occasional bending, walking, lifting, carrying, and reaching 

• At least 18 years of age at the time of hire 

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