Job Title : Major Incident Manager
Location : Remote
Job type: Contract
Experience and Qualification:
Proven experience in IT Service Management (ITSM) processes, including Incident Management, Major Incident Management, Change Management, and Problem Management.
Strong analytical and problem-solving skills with a keen attention to detail.
Excellent written and verbal communication skills.
Ability to work independently and as part of a team.
Proficiency in MS Office suite.
Basic understanding of firewall devices, networking devices, VMware, Windows, and Linux infrastructures.
Basic understanding of online transaction processes, especially point of sales systems.
Experience with ITSM ticketing tool (e.g., ServiceNow, Jira Service Management).
Experience with auditing procedures.
Key Skills: Major Incident Management, Change Management, Problem Management, ITSM
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