On-Site CSR II Job at Genuine Parts Company, Gainesville, GA

NlJ3RENIbElGMFp4bmxKbG5nMzNxVzdrWkE9PQ==
  • Genuine Parts Company
  • Gainesville, GA

Job Description

SUMMARY:

Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s). This position works more than 50% of the time at the customer location.

JOB DUTIES

- Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires. - Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). - Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. - May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. - Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
  • Orders items to ensure appropriate inventory levels are maintained for customers.
  • May place orders without approval for orders up to $5,000 per line and $10,000 per
purchase order.
  • Expedites backorders. May pull inventory and prepare order for shipment to customer.
  • Responsible for sourcing products in branch inventory, distribution center inventory or
supplier inventory.
  • Determines the most cost effective shipping method for customer orders.
  • May handle customer returns.
  • May support specific customer(s).
  • Assists less experienced Customer Service Representatives with addressing customer
needs, including locating items and resolving problems. - Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

  • Reliability, organization, and attention to detail required.
  • Excellent communication skills including written, verbal, and listening.
  • Ability to multi-task and time management skills required.
  • Strong computer skills.
  • Strong negotiation skills.
  • Basic product knowledge.

PHYSICAL DEMANDS:

LICENSES & CERTIFICATIONS: None required. SUPERVISORY RESPONSIBILITY: No Supervisory Responsibility BUDGET RESPONSIBILITY: No

COMPANY INFORMATION:

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com ( or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Job Tags

Holiday work, Contract work,

Similar Jobs

Business Athlete Association

Life Insurance Sales Agent Job at Business Athlete Association

 ...dedicated, compassionate team of successful insurance agents? Our insurance agency is expanding and needs the help of a life insurance agent to grow our list of prospective...  ...a bonus Client service experience as a sales representative a plusAbout Company: We attract... 

Broad River Rehabilitation

Occupational Therapy Assistant Job at Broad River Rehabilitation

 ...ERWIN, TN / Tennessee. Broad River Rehab is a rapidly growing therapy company that partners with providers across all settings...  ...nursing facilities to provide premier physical, occupational and speech therapy services. Requirements for the Occupational Therapist... 

Texas Department of Criminal Justice

MAJOR OF CORR OFF Job at Texas Department of Criminal Justice

 ...Cole Jail Facility PAYROLL JOB#: 024116 Hazardous Duty Pay Law Enforcement & Custodial Officers System (LECOS) Retirement TDCJ Training Academy Required Telephonic Interviews Will Not Be Accepted Work Site Visits Will Be Conducted No Study Material... 

Aescape

Controller Job at Aescape

 ...Tesla and SpaceX), we've assembled a team of top talent across connected hardware and fitness from industry giants like Amazon, Apple, Peloton, Tonal, Uber and more to bring people and robotics together for better living. In less than 48 hours since announcing our launch... 

Global Channel Management, Inc.

Remote CPA Sr Accountant Job at Global Channel Management, Inc.

Remote CPA Sr Accountant needs 7+ years' experience CPA Sr Accountant requires: -CPA -Oracle cloud -Excel -Cost accounting CPA Sr Accountant duties: -Account recon -Income statement analysis -Prep work papers for Auditors -Cost accounting activities...