Join our team of elite hospitality professionals at the newly built, state of the art, KPMG Lakehouse in Lake Nona. KPMG Lakehouse boasts 800 single king bed sleeping rooms, over 100,000 sq/ft of multi-purpose meeting space, along with 4 unique food and beverage venues including a 500+ seat three meal venue that features 8 diverse culinary experiences.
The Reservationist is responsible for the daily operations of the room reservations while serving as a key liaison between guests and internal departments. This role combines customer service excellence with detailed administrative responsibilities to ensure an overall smooth reservation operations.
· Process and manage individual and group room reservations accurately and efficiently
· Build and maintain group room inventory systems
· Provide detailed housing data and reports to the Events and Operations departments
· Train and support team members on reservation procedures and systems
· Coordinate with the Events Department to ensure proper allocation of room blocks
· Monitor and update room availability and inventory status
· Respond to inquiries and special requests from guests and internal stakeholders
Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. We are proud to offer the following benefits to our amazing colleagues:
· Previous experience in hotel reservations or similar hospitality role
· Strong proficiency in reservation management systems
· Excellent organizational and multitasking abilities
· Superior communication skills, both written and verbal
Detail-oriented with strong data entry accuracy
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