Job Description

Role: Senior Deskside Support Technician

Location: New York, NY

Job Type: Contract

Job Description:

Tech Skill:

1. Azure AD Hybrid Env Admin:
   1. Access Management,
   2. Build and register devices to AD
   3. Trouble shooting a. &b. Activities.
2. M365 support
   1. Basic troubleshooting of office products (Outlook, word, excel, Power point)
   2. OneDrive,
   3. SharePoint
   4. MS Teams
3. MDM Intune:
   1. Managing devices in Intune
      1. Laptops
      2. Smart Phones
4. Intune (Windows) Autopilot
   1. Building / rebuilding laptops using autopilot policies
   2. Understanding of step-by-step process
5. Video Conferencing room support Logitech, MS teams
   1. Logitech rally Kit, Bar support.
   2. Microsoft Teams rooms support (MTR)
6. Desktop/Laptop Setup
   1. Building / rebuilding laptops
   2. Desk setup (Power /Network)
7. Hands & Feet- Server/Data Rooms
   1. Patch Panel Network cabling
   2. Physical server support
8. Service Now user experience
   1. Basic knowledge of the tool Incident, Problem, Change , service request & Asset mgmt. module

Functional Skills:

1. ITIL process understanding.
2. Financial domain support
3. IT Asset and inventory Management
4. VIP user support
5. Situation and priority management
6. Minimum Relevant experience 3+ years

Soft Skills:

1. Effective communication and interpersonal skills
2. Ability to work under pressure situations
3. Problem solving skills:

Desirable:

1. COTS Apps support skills
2. Certifications: ITIL foundation, MCSE, Azure foundations
3. Apple/MAC devices management
4. SOP based procurement
5. Trade floor support

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