Job Description

Hi,

Our client is looking Service Delivery Associate Project Manager for Long Term Contract project in Remote below is the detailed requirements.

Job Title : Service Delivery Associate Project Manager

Location : Remote

Duration : Contract

Job Description:

• Bachelor's or Master's degree in Computer Science, Information Technology, with 10+ Years of experience in a related field.
• Extensive Experience of telecommunication services and order management

DUTIES AND RESPONSIBILITIES

1. General Requirements

• Customer-Centric Approach to Order Fulfillment
• Communication and Presentation Skills
• Organization Skills
• Collaboration skills

2. Technical Skills

• Ability to analyze obstacles to customer requirements and propose/consider/persuade alternate solutions or methods of implementation.
• Validate service order information to ensure accuracy and continuity with product model. Ensures applicable revisions are within scope of project and do not impact customer commitment.
• Ability to comprehend customer requirements and propose solutions based on product model and supported technologies.
• Participates in special projects and performs other duties as assigned.

3. Interpersonal Skills

• Ability to build and maintain solid working relationships with stakeholders
• Strong persuasive and communication skills
• Effectively communicate relevant project information to superiors.
• Anticipate and react to customers' needs
• Consistently meet or exceed customers' expectations
• Understand how to communicate difficult/sensitive information tactfully.
• Demonstrate high level of commitment to customers' success
• Respond to changes in customer expectations; monitors and uses customer feedback
• Ability to deal with a wide range of concurrent issues while remaining focused on delivery
• Ability to adapt behavior to fit into the culture of a particular organization
• Strong minded, will strive to achieve goals in a professional manner
• The will and commitment to win over all obstacles. The personal motivation to succeed.

4. Project Management

• Manage all day-to-day operational aspects of project and scope.
• Single Point of Contact regarding all facets of service delivery
• Lead internal teams/task forces. Manage regularly schedule status meetings with internal and external vendors, stakeholders, and Customer.
• Resolve and/or escalate issues in a timely fashion or Anticipate before the issue impacts project schedule and/or scope
• Ensure all required equipment, construction, permits, vendors, and customer readiness is in place to ensure a successful service implementation.
• Ability to orientate and adapt to the client environment and to make the service delivery meet the business objectives.

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