Job Description

Role: Service Delivery Manager (Core Datacenter/Cloud/Infra Experience)

Location: Plano TX 75024 (100% Onsite from Day 1)

FTE Only

Job Description:

• Interface with Executives, IT Management, and End Users to define business, financial, and operational requirements
• Analyze and model existing business processes
• Develop standards and best practices for use across multiple projects
• Manage multiple managed services vendors holding them to agreed-upon SLAs and quality metrics
• Lead definition of scope and objectives for new and requested projects, involving all relevant stakeholders and ensuring technical feasibility
• Assist with recruiting and managing vendors
• Manage a portfolio of assigned technology projects in conjunction with the organization s technology and business goals
• Ensure projects are delivered on-time, within scope, and within budget using Project Management deliverables such as project plans, project budgets, status reports, and risk/issue logs
• Manage changes to project scope, schedule, and costs using appropriate verification techniques
• Report and escalate to IT management and the IT Steering Committee as needed
• Effectively manage, document, and communicate project risk
• Manage project documentation, agreements, and contracts

Expertise You'll Bring

• Must possess minimum 14+ years of progressive experience in Delivery Leadership roles for Infrastructure area, team size 60-100 team members
• Must have strong knowledge of the technology & processes (Data Center, Storage, Networking, Security) and ITIL Processes
• Should have proven delivery leadership for a multi-customer Infrastructure portfolio with 24x7 operations, including large, fixed cost programs and large transitions
• Collaborative mindset : should be able to collaborate for cross-selling with Vertical Teams to grow Infrastructure business
• Must demonstrate high growth mindset
• Must provide hands-on leadership to large-deal pursuits: Guide & work hands-on with the pursuit team for technical solution design, estimation, planning, commercials, and proposal presentation
• People Leadership Development : Proven leadership towards building and groom next 2 levels of delivery leaders
• Operational Efficiency : Track & control operational parameters with attention to details
• Should carry financial knowledge on Revenue, Gross margin and Invoicing
• Strong people management skill

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

• Dice Id: RTX1bee1d
• Position Id: 8490662

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