Job Description

The Step-Down Navigator is responsible for meeting with all eligible patients to discuss the benefits of Outpatient services as part of their continuum of care treatment. The Step-Down Navigator will be responsible for communicating eligibility to key members of senior leadership & associated departments and will be responsible for routinely collecting and entering data, specific to Outpatient eligibility, into Midas for trending report purposes.  He/She will have a thorough understanding of the Step-Down Playbook, implementing components of the Playbook as needed.  A thorough understanding of the Inpatient workflow process, as it pertains to case management and discharge planning, is preferred. 

STANDARDS OF PERFORMANCE

Program Planning and Treatment

1. Consults with the Social Services, Utilization Management and Outpatient on patient eligibility
2. Maintains current awareness of Outpatient programming
3. Maintains Midas data collection process
4. Identifies and communicates data driven trends in the step-down process
5. Assist in the development of strategies, goals and objectives related to the step-down process
6. Consults with facility management, ensuring awareness of step-down trends

Continuous Quality Improvement

1. Ensure the Step-Down process is maintained to provide continuity of care
2. Evaluate trends and establish goals as it pertains to the step-down process
3. Ensure the collection and entry of data as it pertains to patient eligibility
4. Review & Report on data and processes routinely in Quality/PI meetings

Education: Master’s Degree in mental health/behavioral sciences field preferred.

Experience :    Minimum two (2) years experience in psychiatric/mental health field.

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