RCG is a growing federal contracting company and Certified™ as a Great Place to Work®. We are looking for strongly qualified people to help support our clients. We are currently seeking a Tier I Helpdesk Analyst as part of an ongoing contract in Suitland, MD, this is a remote role for LOCAL candidates only.
Please note: Due to the secure nature of this government agency, all candidates must be U.S. citizens and be eligible for a Public Trust clearance.
The successful candidate will receive a contingent offer based on the outcome of a government background check. This may take several weeks, and the candidate cannot begin actual employment until the background check is successfully completed.
Summary:
This Helpdesk role is focused on providing Tier I Support for a federal contract. The successful candidate(s) will be the first point of contact for troubleshooting and resolving user issues related to hardware, software, and network systems, ensuring that client systems are running smoothly and efficiently.
Primary Duties:
Qualifications include:
Preferred certifications/education:
Physical Demands: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
RCG, Inc. does not discriminate against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, sexual orientation/gender identity, or national origin.
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