Job Description

About Puff 'n Stuff Catering & Events

Puff 'n Stuff Catering & Events has been Central Florida's premier full-service catering and events company since 1980 and is now one of the largest of its kind in Florida. Currently serving Central Florida and Florida's West Coast, we're proudly recognized as a national leader in the catering industry. We're energized by what we do and because of our continued expansion; we seek qualified candidates who share our vision, values, and commitment to "Passionately Perfecting Life's Celebrations."

Puff 'n Stuff Catering & Events is currently in search of an enthusiastic, personable and driven person to join our team as a Catering Service Manager

The Catering Service Manager (CSM) is the Department Leader for the service side of the catering operation. The CSM will lead a team of supervisors, servers, bartenders, event chefs and other service roles to execute the events as detailed in the Special Event Order (SEO).

Catering Service Manager Essential Functions

• - Employee Management
  • Interview and hire
  • Orientations
  • Performance Review
    • Reviews opportunity for growth and provides supervisory feedback
    • Provides employee feedback and assist with performance evaluation
    • Sets and maintains expectations for all service staff members
    • Provide performance feedback to service team members and report any pertinent feedback to Director of Operations
  • Counseling
  • Terminations
• - Training
  • New hire training
  • Training materials and methods
    • Creates and develops training materials
    • Review and revise SET training manuals, by position and reintroduce to the current team as well as new team members
    • Create brochures, develop multimedia visual aids, and create training presentations
    • Evaluate company needs and plan training programs accordingly
    • Implement tools for testing and evaluating employee
  • Functional
    • Supervises and conducts functional on the job training for new and tenured staff
  • Service Styles
    • Educate service team on new service styles
• - Scheduling
  • Schedule / Oversee Scheduling
    • Schedule service team in Nowsta, based on labor sold per event
    • Create and adhere to event-based budgets for the service team
    • Develop strategic plans to manage labor by empowering Supervisors to make staffing cuts based on event need
  • Payroll Approvals
    • Review and approve all staff hours and adhere to scheduling hours within allocated labor limits
  • Time clock adjustments
• - Event Management
  • Prepare and Plan
    • Attend weekly Production Meetings to discuss upcoming events
    • Reviews staffing needs based on Sales recommendations for events
    • Reviews/ creates logistical plans and steps of service for special events
    • Schedule meetings with Supervisors and Lead Event Chefs to discuss logistical plans and steps of service when warranted
    • Communicates event staff to Special Event Planners
    • Distributes SEOs to Supervisors and Lead Event Chefs
  • Event Load Outs
    • Regularly provides support and guidance for the service team during event load outs
  • Attend/Oversee
    • Visit key events to check in with the service team, observe and train
  • On the Job Training
  • Communication between Client/Sales/Supervisor and Lead
• - Administrative
  • Builds and maintains solid interdepartmental communication
  • Partners with HR to assure staff is prepared for daily needs
  • Develops action plans based on observations, customer survey results, and customer feedback
  • Assist with the development of strategic plans and implementation of company policies

Catering Service Supervisor Expectations

• Adhere to, monitor, and enforce all company policies and procedures
• Training, coaching, motivating and disciplining staff; documenting as needed
• Provides feedback for the Operations and Sales teams
• Ensure service needs are being meet
• Performs additional supervisory duties as necessary
• Always exhibits a neat and clean appearance consistent with a professional image
• Exhibits professionalism in speaking with employees, peers and management
• Interact with clients, guests, and other vendors to provide friendly and superior service
• Represent Puff 'n Stuff Catering's core values of Quality, Dedication and Creativity.

Work Environment

• May be indoor or outdoor setting
• Varied weather conditions are expected
• Varying schedule to include holidays, weekday, weekends and extended hours based on the needs of the business

Physical Demands

• Ability to regularly lift, move, and carry up to 50lbs. Daily workload may include the unloading/loading of necessary equipment for events as needed.
• Be able to pass background check
• Speak English fluently and be able to write basic English
• Reliable transportation to, and from locations throughout Central Florida
• Must work well in teams, as well as alone, and be able to work with minimal supervision
• Have a clear understanding of state and company regulations when serving alcohol
• T.I.P.S certified a plus, or able to obtain within 60 days of application
• Serve Safe certification

Catering Service Supervisor Requirements

• Be able to pass background check
• Speak English fluently and be able to write basic English
• Reliable transportation to, and from locations throughout Central Florida
• Must work well in teams, as well as alone, and be able to work with minimal supervision
• Have a clear understanding of state and company regulations when serving alcohol
• T.I.P.S certified a plus, or able to obtain within 60 days of application
• Serve Safe certification

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