IT End User Support Technician - Whippany, NJ Job at Orion Global Managed Services US Inc, Whippany, NJ

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  • Orion Global Managed Services US Inc
  • Whippany, NJ

Job Description

**This is a full-time contractor role payable at $29 per hour**

Job Summary:
We are seeking a skilled and customer-focused IT End User Support Technician to join our team. The ideal candidate will be responsible for installing, repairing, configuring, upgrading, and maintaining end-user devices, as well as assisting with office moves, setups, and minimal migrations. Experience with Audio/Visual (A/V) systems is highly desirable.

Key Responsibilities:

  • Perform a variety of technical tasks, both remotely and on-site, to meet business and customer requirements.
  • Install, configure, and troubleshoot end-user devices, ensuring optimal functionality and performance.
  • Assist with office relocations, setups, and minor data migrations.
  • Coordinate small teams to deliver basic work packages in accordance with company processes.
  • Document and report completed work to ensure compliance with company and customer procedures.
  • Escalate issues when necessary and take appropriate action to meet customer expectations.
  • Provide excellent customer service to internal and external clients.
  • Adapt to dynamic team environments to ensure consistent and effective contributions.

Qualifications & Skills:

  • Proven experience in an IT desktop support environment.
  • Ability to follow instructions and established procedures effectively.
  • Proficiency in using information systems, technology functions, and applications according to IT industry standards.
  • Strong organizational and problem-solving skills.
  • Excellent customer service and communication skills.
  • Basic literacy, numeracy, and routine administrative skills.
  • Good interpersonal skills and ability to work in a team-oriented environment.
  • Awareness of health and safety regulations in the workplace.
  • Experience with A/V systems (preferred).

If you are a dedicated IT professional with a passion for technical support and customer service, we encourage you to apply!

Pay: $29.00 per hour

Hours: Mon - Fri, 8 am - 5 pm

Immediate start pending successful interview and relevant checks

Job Tags

Hourly pay, Full time, Contract work, For contractors, Immediate start, Remote job, Relocation,

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