Job Description

IT Help Desk Technician Job Description:

We are seeking a talented IT Help Desk Technician to join our team and provide technical support to our employees. The ideal candidate will have strong communication skills, excellent problem-solving abilities, and a passion for helping others.

Responsibilities:

• Provide technical support to end-users via phone, email, or in-person
• Troubleshoot and resolve hardware and software issues
• Install, configure, and update software and hardware
• Maintain accurate records of technical issues and resolutions
• Collaborate with other IT team members to escalate and resolve complex technical issues
• Assist with the setup and maintenance of computer systems and networks
• Train employees on IT policies and procedures
• Stay up-to-date on the latest technologies and trends in the IT industry

Qualifications:

• 2+ years of experience in IT support or a related field
• Strong knowledge of Windows and Mac operating systems
• Experience troubleshooting hardware, software, and network issues
• Excellent communication and customer service skills
• Ability to work well under pressure and in a fast-paced environment
• Certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) are a plus

Experience using Connectwise is a plus

If you are passionate about technology and helping others, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience and qualifications.

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