Job Description

ECM QUALITY CONTROL MANAGER

WHAT IS THE OPPORTUNITY?

Reporting up through CNB's Governance, Risk and Controls (GRC) division, the Enterprise Change Management Office (ECMO) is tasked with ensuring a consistent, comprehensive and structured approach to managing change activities across the bank. This includes: Maintaining enterprise processes and procedures to support change risk management. Performing quality assurance on risk assessments, change status reports, data integrity, and readiness assessments during implementation. Monitoring and reporting on aggregate portfolios of change, assessing the Bank's ability to deliver change by reviewing changes in aggregate and considering interconnectivity and dependency between change drivers. Defining and maintaining centralized metrics to monitor and report on change to Board and Senior Management committees, providing visibility into emerging risks and advise senior management when change approaches or exceeds risk limits. Performing thematic analysis to provide insight into the enterprise change risk profile. Designates the ECM system of record and verifies its capabilities align with Policy and Procedure requirements. Providing guidance to Change Owners on change risk management and mitigation. Developing change risk management training for the 1LOD, Change Owners and ExecutivesThe ECM Quality Control (QC) Manager assists with the remit above via quality control activities that help ensure CNB's consistent adoption and execution of the new Enterprise Change Management policy and procedures.

What you will do

• Assist the ECM SVP with the design and documentation of our QC Procedures / Playbook
• Ensuring the System of Record requirements support these Procedures as it’s being built
• Responsible for leading and executing quality controls reviews of change initiatives throughout their lifecycle as managed within our system of record. This includes but is not limited to, reviewing, challenging and verifying the accuracy and relevance of data associated with each change during intake, on-going monitoring activities, at the time of launch readiness, sustainability and the change closure process.
• Providing reporting requirements that comprehensively capture QC results by business unit and/or change vertical for distribution to relevant stakeholders
• Effectively promote awareness of what “good” looks like with the relevant business lines through positive and collaborative relations with key stakeholders to discuss quality controls outputs and provide and solicit feedback
• Ensuring relevant Enterprise Change training aligns with our QC Procedures and adequately conveys the expectations of “good” change data to training recipients
• Maintain solid working relationships with first line of defense, second line of defense and Internal Audit
• Understand the CNB change life cycle and provide feedback to ECMO leadership to strive for continuous improvement and efficiencies
• Contribute to ad-hoc assignments and special projects

Must-Have*

• Bachelor's Degree or equivalent
• Minimum 6 years of experience in risk management, internal audit, governance, quality control roles, and/or other complimentary capacities, preferably within the financial services industry, and/or with financial institutions’ regulators
• Minimum 3 years of experience in the financial services or other regulated industry

Skills and Knowledge

• Prior experience supporting large scale regulatory related initiatives, digital transformation, or technology implementations
• Ability to support multiple initiatives and balance resources and time concurrently to meet iterative requirements and changing priorities
• Organized, independent, and self-motivated with a team player attitude
• Excellent project and program planning skills
• Excellent interpersonal, verbal and written communication skills with demonstrated ability to effectively communicate with all levels of management
• Ability to identify, scope, and plan change initiatives, including IT improvements, business process improvements, or efficiency management
• Ability to translate a vision into strategic and tactical plans and execute resulting plans with little supervision
• Ability to collaborate with others to get work done through influence and prioritization.
• Proactive work style used to consistently communicate project status, issues and completion plans.
• Ability to identify issues and obstacles and determine potential solutions for consideration in succinct way
• Proficiency in MS Office, including Visio, Project
• Experience with Clarity PPM or other enterprise change/project management software

Compensation

Starting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks .

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.

ABOUT CITY NATIONAL

City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $92.03 billion in assets as of April 30, 2024. Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami.* In addition, the company and its investment affiliates manage or administer $96.83 billion in client investment assets. City National is dedicated to strengthening communities, and in 2023 alone, the company made more than $11 million in charitable contributions to nonprofits that support the communities it serves.
*City National Bank does business in Miami and the state of Florida as CN Bank.
For more information about City National, visit cnb.com .

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